CS Home Page : Computer Resource Center : Rules : Department Rules

Ultimately, the CRC Chair is the person responsible for the work done by the CS Department technical staff. However, individuals may submit requests to the CS Department technical staff via the Help Desk at http://ncs.science.sjsu.edu/helpdesk/.

• The departmental System Administrators have the authority to terminate any program which is seriously degrading system performance or causing loss of service(s).
• Faculty files on the UNIX workstations/servers are backed up nightly. In the event of a disk failure, files will be restored from the available backups. You may wish to backup your own particularly important files.
• Any equipment assigned to any departmental lab is not available for checkout.
• When a new software package is implemented, a faculty member teaching a course that will use the package should modify or create a handout providing the basic information needed to use the software. Course committees are the parties responsible for keeping up-to-date documentation on software. If no member of the course committee is teaching the course at the time the new software is implemented, a volunteer among those currently teaching the course should be recruited.
• Members of the departmental technical staff cannot support any equipment (hardware or software) not owned by the department.
• Requests to install new software and/or hardware should be submitted to the departmental technical staff at least two working days in advance (via the Help Desk) to allow the technical staff to schedule time to service the request.
• Microcomputers and workstations and their peripherals belonging to the Department are available for use by students only during hours the microcomputer labs are scheduled by the CRC to be open and competent faculty or staff paid by the Department are on duty and present in the rooms. The intent is to ensure security of the equipment by presence of paid staff.
• Classrooms containing computer equipment must remain locked when no instructor is present. Students should not be allowed to remain inside such rooms unless an instructor is physically present in the room.
• Downtimes (blocktimes) may occur on the network or servers without notice between 6 AM and 7 AM on Wednesdays. This schedule coincides with Central Computing's network downtime schedule to minimize disruptions to teaching or research. Any other non-emergency downtime will be announced in advance and will be scheduled for either 6 AM on a Wednesday or between 8 AM - NOON on a Saturday.